Frequently asked questions
Is this safe for sensitive skin?
Yes. Lucy Ford Elixir is formulated without harsh ingredients and is designed to be safe for sensitive, acne-prone, and eczema-prone skin.
Can I use these products while pregnant or breastfeeding?
Yes. Our ingredients are pregnancy and postpartum-safe. However, consult your doctor if you have concerns.
When will I get my order?
Orders are processed within 1-2 business days and shipping typically takes 3-5 business days within the U.S.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Do you offer international shipping?
At this time, we only ship within the United States.
Do you accept returns?
Due to the nature of skincare products, we do not accept returns. All sales are final.
My product arrived damaged- what should I do?
Please email us within 3 days of delivery with photos of the damage, and we'll make it right.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I edit or cancel my order?
We process orders quickly, contact us immediately. If the order hasn't shipped, we will try our best to accommodate.