FAQ

Artisan skincare crafted in Laguna Beach, California. Our creams and butters are made with nutrient-rich botanicals like jojoba, rosehip, frankincense, manuka, and shea to hydrate, soothe, and glow. A skincare ritual turned modern cult-classic.

Frequently asked questions

Is this safe for sensitive skin?

Yes. Lucy Ford Elixir is formulated without harsh ingredients and is designed to be safe for sensitive, acne-prone, and eczema-prone skin.

Can I use these products while pregnant or breastfeeding?

Yes. Our ingredients are pregnancy and postpartum-safe. Always consult your doctor if you have concerns.

When will I get my order?

Orders are processed within 1-2 business days and shipping typically takes 3-5 business days within the U.S.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

Do you offer international shipping?

At this time, we only ship within the United States.

Do you accept returns?

Due to the nature of skincare products, we do not accept returns. But we're always happy to provide store credit on future purchases.

My product arrived damaged- what should I do?

Please email us within 3 days of delivery with photos of the damage, and we'll make it right.

Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Can I edit or cancel my order?

We process orders quickly, contact us immediately. If the order hasn't shipped, we will try our best to accommodate.